email fault problem

[Cliffo]

Hello

I have several email accounts of "...@ntlworld.com" type and for years used Windows Live Mail (last version 2012) to download and send emails using POP3 mode. On my same laptop I also have these accounts setup in Windows 10 Mail (latest version) and use that in IMAP mode to download and send emails sometimes.

This has all been working in both apps for years just fine. But all of a sudden, last week 14Dec2022, one of the email accounts will not download either in Windows Live Mail or Windows 10 Mail. Yet the rest of the accounts still work and download emails as normal. In WLM it eventually pops up the error box saying this...

Unable to send or receive messages for the xxxxx account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.
Server: 'pop3.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes

So, I am thinking its a server side fault ?

Can anyone help with fixing this please.

Thanks
John

[jpeg1]

Have you tried logging into the email server on VM using a browser?

Is this email account still listed with the others under your MyVirginmedia account? 

[Cliffo]

Hi jpeg1

Had tried that.

1. Yes can login to the specific email account using MS Edge webpage and see all message emails there up to present (ie. including those after 14/12/2022)

2. Yes, the specific email account is still listed, amongst several others, in my main VM account.

Thanks

[jpeg1]

That's reassuring, as your accounts are still there to be seen. Have you tried IMAP connections instead of POP? 

[Cliffo]

Hi jpeg1

Yes, the Windows Live Mail app is using POP (I've even set the server timeout to the max 5 mins) and the Windows 10 Mail app is using IMAP.  But suddenly last week 14/12/2022 both stopped downloading email messages for one particular "...@ntlworld.com" email account while several other @ntlworld.com accounts continue downloading messages normally using both apps.

John

[misanthrope2]

I have exactly the same problem with Windows Live Mail  starting on exactly the same date. Changing the live mail settings from Blueyonder to Virgin media as recommended in a post of this Forum on 16/3/2017 still produces the same error notice. I have checked out my system as thoroughly as I can and can find no errors on it.

When the error first occurred I used the service status checker. Initially it recorded no faults in my area, but subsequently did acknowledge a possible email problem, so I waited a couple of days and re-checked. It has now gone back to reporting no issues, but the 0x800CCc0F error notice persists, so I do wonder whether there is still a server issue.

[Cliffo]

Hi misanthrope2

Thanks for your comments.

The thing that baffles me is that we have 13 "...@ntlworld.com" email accounts and it's only failing downloading on one of them all of a sudden last week and both using Windows Live Mail (ie. POP) or Windows 10 Mail (ie. IMAP) apps as setup on this same laptop, yet I can login to the email account via a website and see all messages there that are not downloading.

Are there any VM tech on this forum that can help or do I raise and fault complaint ?

John

[Graham_A]

@Cliffo Given the information in your last post it is indeed odd that just the one address is causing problems. 

As the email account is working correctly when accessed via VM webmail it is unlikely to be a fault on the VM side and therefore not something that the VM techs can help with.

One thing that you could try is to make sure that you have taken a backup of the Windows live mail data files.  Then delete the email address concerned from Windows Live Mail and then add it again from scratch.

You should also bear in mind that Microsoft support for Windows live mail stopped several years ago.

[misanthrope2]

Hi John,

Yes it is baffling. On the face of it your situation suggests that the fault lies with Live Mail not VM . That is what I initially thought, but others with far more technical experience and knowledge than mine (which is slim to non-existent) have told me that a server problem is much more likely and the fact that VM's service status checker did acknowledge an email problem in my postcode at a time when the  web mail site was functioning normally seems to indicate that this is at least a possibility.

As to raising a fault complaint I suspect that the response is going to be "not us guv", buy if you do decide to do this referencing the fact that at least one other person had rhe same experience at the same time might help.

Misanthrope2

[Cliffo]

Thanks misanthrope2

I'm going to be quite busy next 3 days with family/relatives etc over Christmas Eve/Day/Boxing Day so will get back onto trying to fix this afterwards.  What I'll probably try first is see if it all works properly on another laptop (ie. my previous laptop from last year that I simply mothballed but is still all setup like this one).  On this current laptop there was a couple of Microsoft Windows 10 roll-out updates that happened at the time of this email failing problem started last week 14/12/2022.

Thanks and Merry Xmas all