Menu
Reply
N1ckR
  • 2
  • 0
  • 0
Joining in
555 Views
Message 1 of 5
Flag for a moderator

email error code 403

I have a code 403 code with a forbidden message on both my laptop and desktop but not on my phone. Any suggestions to get round this, please.

Nick

 

[MOD EDIT: Subject title changed for clarity]

0 Kudos
Reply
用心棒
  • 8.12K
  • 898
  • 2.67K
Very Insightful Person
Very Insightful Person
514 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: email error code 403

If issue does not occur when using browser's Incognito or Private mode then clearing its data cache of Virgin Media entries should resolve issue.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 215
Forum Team (Retired)
Forum Team (Retired)
475 Views
Message 3 of 5
Flag for a moderator

Re: email error code 403

Hi @N1ckR,

Welcome to our Community Help Forum 🙂

Thank you for making this post about the Email Error Code 403 that you are experiencing, I'm sorry to hear you are receiving a forbidden message.

Have you tried clearing your cache as @ 用心棒 suggested? Are you still receiving the error message on your laptop and desktop?

Best wishes,

Serena

0 Kudos
Reply
N1ckR
  • 2
  • 0
  • 0
Joining in
443 Views
Message 4 of 5
Flag for a moderator

Re: email error code 403

I did clear the cache but it made no difference. However, a phone call to Virgin Media eventually solved the problem. Thank you for your interest.

0 Kudos
Reply
Zach_R
  • 4.83K
  • 157
  • 333
Forum Team
Forum Team
396 Views
Message 5 of 5
Flag for a moderator

Re: email error code 403

Hi @N1ckR,

Thank you for the update on this. I'm glad to hear that this has now been addressed and resolved.
 

Please do let us know if there's anything more that we can assist you with.
 

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply