email down

[francisclossick]

unable to open my email account today it was available yesterday when i click on the link i just get the virgin website being taken over by an ad for the new avatar film.

[Graham_A]

What happens if you use this link:

https://mail.virginmedia.com/

[Kath_F]

Hi francisclossick, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue accessing your emails. Can you confirm a few things for us to help us look into this for you:

• Are you accessing your email through webmail or through a client? 
• When trying to access your email, what error message do you get? 
• Are you still an existing Virgin Media Broadband user?

Pop back and let us know so we can help further. 

Thanks,

[francisclossick]

nothing can't access emails at all.

[jpeg1]

If you want help, you need to answer those three questions properly. It's impossible to help you without any information. 

[Robert_P]

If you could let us know we'll be able to help further francisclossick?

Rob