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email down

Joining in

unable to open my email account today it was available yesterday when i click on the link i just get the virgin website being taken over by an ad for the new avatar film.


Very Insightful Person
Very Insightful Person

What happens if you use this link:


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Forum Team
Forum Team

Hi francisclossick, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue accessing your emails. Can you confirm a few things for us to help us look into this for you:

  • Are you accessing your email through webmail or through a client? 
  • When trying to access your email, what error message do you get? 
  • Are you still an existing Virgin Media Broadband user?

Pop back and let us know so we can help further. 


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

nothing can't access emails at all.

If you want help, you need to answer those three questions properly. It's impossible to help you without any information. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

If you could let us know we'll be able to help further francisclossick?