I am experiencing the same problems and I can't see an obvious page on Virgin Media where this issue can be reported, hence being directed to the Community site, which seems like the wrong place to come to report technical issues.
Thank you for posting and welcoming you with big virtual arms 😊.
Sorry to see you are can not send messages on emails.
We are aware of the situation and doing our best to get this resolved. Thank you ever so much for your patience.
Please click this link to one of our forums where it is explained in more detail.
Ari - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
Thanks for your update. I'm glad to hear things now appear to be resolved. If you do need anything else, feel free to create a new post and one of the team/community will be happy to help.
Reece - Forum Team
New around here? To find out more about the Community check out our FAQ