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danie1991
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email - cannot sign in

am unable to sign into my virgin media ntlworld.address.it just says try later.

 

 

 

[MOD EDIT: Subject title changed for clarity]

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Molly_G
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Re: email

Hi @danie1991,

 

Thanks for your post - sorry to hear you've been having issues signing into your NTL email.

 

Are you able to confirm what devices this issue is occurring on? 

Have you tried logging in via any alternative browsers?

 

Kind regards,

Molly_G
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danie1991
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Re: email

thanku its come back again,its happening on a regular basis lasting up to a week

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Molly_G
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Re: email

Hi @danie1991,

 

Thanks for your reply. Glad it is working currently but that sounds frustrating and sorry to hear this is a frequent issue.

Are you able to confirm how you are accessing the emails when this error occurs? Which browser / app / device are you using when this happens? 

 

Thanks,

Molly_G
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danie1991
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Re: email

i can get emails on my phone  so password cant be a problem especially when it  happens often and then i am able to log in using my normal password.i have heard of other people having same problems

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Molly_G
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Re: email

I see @danie1991,

 

Thanks for confirming and glad you can at least receive them via your phone.

When the issue has occurred, have you been using Internet Explorer / Google Chrome / Safari or any another app or browser?

 

Thanks,

Molly_G
Forum Team



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danie1991
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Re: email

windows edge

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Zak_M
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Re: email

Thank you for coming back to us @danie1991 

 

Are you able to confirm, are you still a current virgin media customer? 

 

Kind regards,

Zak_M

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danie1991
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Re: email

yes iv been with viegin media when it was ntlworld so many many years. as i said on a regular basis i cant view my mail on virgin media for a few days then it comes back. i can view my msgs on my phone also on windows edge so its not my password.its back again  just dont understand why this is happening..as i said its ok at the moment iv read on community pages other people getting same msg you email is not available at moment

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Zak_M
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Re: email

Thank you for coming back to me.

 

I will feed this back to our IT team, please keep an eye on things and let us know how things go.

 

Kind regards,

Zak_M

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