Menu
Reply
wilks_st
  • 2
  • 0
  • 0
Joining in
299 Views
Message 1 of 4
Flag for a moderator

email - can't login to ntlworld email anymore

Hello

I cannot view my ntlworld emails on the web browser anymore.

I don't have broadband/tv anymore as they couldn't connect to my new address (moved July last year). I do use virgin mobile for my mobile phone/family phones.

Can anyone explain why I can't login?

0 Kudos
Reply
Natalie_L
  • 2.65K
  • 120
  • 229
Forum Team
Forum Team
202 Views
Message 2 of 4
Flag for a moderator

Re: email - can't login to ntlworld email anymore

Hi wilks_st

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear you are experiencing issues when attempting to view your emails.

 

Once a customer leaves Virgin Media, their email address is deactivated. In most cases, this is within 90 days.

Unfortunately once the account is deactivated, we are unable to reinstate it. 

 

For more information regarding this please see here

 

Thank you 

 

 

Nat
0 Kudos
Reply
wilks_st
  • 2
  • 0
  • 0
Joining in
188 Views
Message 3 of 4
Flag for a moderator

Re: email - can't login to ntlworld email anymore

Dear Natalie

Thank you for your reply. 
Is the email deactivated even if I have virgin mobile?
No one told me this. I have important  contacts on there. Is there nothing to be done?

0 Kudos
Reply
Natalie_L
  • 2.65K
  • 120
  • 229
Forum Team
Forum Team
181 Views
Message 4 of 4
Flag for a moderator

Re: email - can't login to ntlworld email anymore

Hi there, 

 

I am afraid you would need to have an active broadband account in order to retain the email address. 

I am very sorry if you were not made aware of this. m

 

Nat 

Nat