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damian_burrin
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email being rejected

I suddenly seem to be having an issue receiving emails from the bbc.com address.  i've been regularly receiving them with no problems but recently they are not coming through and being rejected by VM.

The BBC have copied me the following error transaction.  What can I do to resolve this?  They can email me from a gmail account but as soon as they use the official BBC address it fails to get to me

   ----- Transcript of session follows ----- ... while talking to mx.tb.ukmail.iss.as9143.net.:

>>> DATA

<<< 421-4.2.0 MXIN611

<<< 421-4.2.0  From header check failed

<<< 421 4.2.0  ;id=f4CnjfDqU2OtXf4CnjfOej;sid=f4CnjfDqU2OtX;mta=mx11.tb;dt=2020-05-30T18:19:29+02:00;ipsrc=132.185.160.180;

<[REMOVED]>... Deferred: 421-4.2.0 MXIN611 Message could not be delivered for 4 days Message will be deleted from queue

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Natalie_L
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Message 2 of 9
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Re: email being rejected

HI damian_burrin

 

 

Thank you for getting in touch.

 

I am sorry but as your email contained personal information.

 

With the issue being with the one sender, can you please double check that there have been no restrictions against the email address such as blocking or rules.  

 

Are you able to repost the information provided by the sender without the personal information so that we can take a look?

 

Thanks 

 

 

Nat
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ravenstar68
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Message 3 of 9
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Re: email being rejected

We need to know the Domain of the address in the From: header here.

Edit - doh it's a bbc.com address 😞

The clue is here:

<<< 421-4.2.0  From header check failed

Tim

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damian_burrin
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Re: email being rejected

The original message was received at Tue, 26 May 2020 17:16:13 +0100 (BST) from [10.184.50.51]

----- The following addresses had permanent fatal errors ----- <b*******@ntlworld.com>
(reason: )

----- Transcript of session follows ----- ... while talking to mx.tb.ukmail.iss.as9143.net.:
>>> DATA
<<< 421-4.2.0 MXIN611
<<< 421-4.2.0 From header check failed
<<< 421 4.2.0 ;id=f4CnjfDqU2OtXf4CnjfOej;sid=f4CnjfDqU2OtX;mta=mx11.tb;dt=2020-05-30T18:19:29+02:00;ipsrc=132.185.160.180;
<*********@ntlworld.com>... Deferred: 421-4.2.0 MXIN611 Message could not be delivered for 4 days Message will be deleted from queue

----- Original message follows -----

Return-Path: <*********@bbc.com>
Received: from BGB01XI1001.national.core.bbc.co.uk ([10.184.50.51])
by mailout1.cwwtf.bbc.co.uk (8.15.2/8.15.2) with ESMTP id 04QGGD8q005912
for <*******@ntlworld.com>; Tue, 26 May 2020 17:16:13 +0100 (BST)
Received: from BGB01XH1001.national.core.bbc.co.uk (10.184.63.1) by BGB01XI1001.national.core.bbc.co.uk (10.184.50.51) with Microsoft SMTP Server
(TLS) id 14.3.408.0; Tue, 26 May 2020 17:16:12 +0100
Received: from BGB01XH1003.national.core.bbc.co.uk (10.118.80.1) by BGB01XH1001.national.core.bbc.co.uk (10.184.63.1) with Microsoft SMTP Server
(TLS) id 15.0.1497.2; Tue, 26 May 2020 17:16:12 +0100
Received: from EUR05-DB8-obe.outbound.protection.outlook.com (104.47.17.112) by BGB01XH1003.national.core.bbc.co.uk (172.22.64.33) with Microsoft SMTP Server (TLS) id 15.0.1497.2 via Frontend Transport; Tue, 26 May 2020 17:16:12
+0100
Received: from VE1PR01MB6016.eurprd01.prod.exchangelabs.com
(2603:10a6:803:120::18) by VE1PR01MB6045.eurprd01.prod.exchangelabs.com
(2603:10a6:803:106::14) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3021.26; Tue, 26 May
2020 16:16:11 +0000
Received: from VE1PR01MB6016.eurprd01.prod.exchangelabs.com
([fe80::99d0:f72a:7c84:5057]) by VE1PR01MB6016.eurprd01.prod.exchangelabs.com
([fe80::99d0:f72a:7c84:5057%7]) with mapi id 15.20.3021.029; Tue, 26 May 2020
16:16:11 +0000
From: S******* <********@bbc.com>
To: "****@ntlworld.com" <****@ntlworld.com>
CC: A****** <*****@bbc.com>
Subject: D*
Thread-Topic: D*
Thread-Index: AdYzd8ZoRmG32d+QQHyzxe338elWdQ==
Date: Tue, 26 May 2020 16:16:11 +0000
Message-ID: <VE1PR01MB601644089621EC1D64FCD96F83B00@VE1PR01MB6016.eurprd01.prod.exchangelabs.com>
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x-originating-ip: [74.89.145.16]
x-ms-publictraffictype: Email
x-ms-office365-filtering-correlation-id: a8589563-2065-4f5f-dbde-08d801901b27
x-ms-traffictypediagnostic: VE1PR01MB6045:
x-ms-exchange-transport-forked: True
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On Mon, Jun 1, 2020 at 6:06 PM <****@ntlworld.com> wrote:

 

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damian_burrin
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Message 5 of 9
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Re: email being rejected

It's not one sender but all senders from that domain - and that domain is the BBC BBC.COM

 

Headers reposted - hopefully i've redacted everything

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damian_burrin
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Message 6 of 9
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Re: email being rejected

Thanks Tim but not being Poirot you'll have to be more overt.  🙂

 

It appears to me when look up the code that VM has a long standing issues with this, but it surprises me that .COM tlds are being affected.  SOme investigation seems to suggest that there is a missing signature but i'm not sure what that means.

 

Thanks

Damian

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ravenstar68
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Message 7 of 9
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Re: email being rejected

You've set my pedantic head off.

.com is the TLD bbc.com is one of the BBC domains.  My comment was aimed @Natalie_L 

I've had a quick look at the headers and done an SPF check using a dummy address:

Input accepted, querying now...


Mail sent from this IP address: 132.185.160.180
Mail from (Sender): test@bbc.com

Results - PASS sender SPF authorized

So the mail is coming from a server I'd expect to see delivering mail from a bbc.com address.

@Natalie_L @ModTeam 

This needs escalating to LG as a priority as this could possibly be affecting other users.

Tim

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damian_burrin
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Message 8 of 9
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Re: email being rejected

Thanks - hopefully we can get something sorted.  The BBC staff member has emailed me via her Gmail account and it appears they've been trying to email me for several weeks so It sounds like an issue that has been ongoing for a while.

Martin_N
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Message 9 of 9
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Re: email being rejected

Hi damian_burrin, 

 

Thank you for the information on this. 

 

I will private message you so we can proceed with investigating this. 

 

^Martin