You can't do any of what you ask for through the Forum. Trouble is I have no clear idea what the issue is. Perhaps you could be a little clearer and explain exactly what is going on. We might then be able to help.
And one further point. Do you care so little for your privacy that you are prepared to publish your e-mail addresses on a public forum where they could and almost certainly have been picked up by spammers and scammers? You broke Forum rules about disclosing personal information. That is why I had your post edited by the Mods.
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Thanks for posting on the forums and welcome to the community!
If you're happy to provide me with your full postcode, we can confirm your area reference for you. However we would be unable to confirm your account number for data protection. You should have received a confirmation email which includes your account number and area reference when you joined us, do you not have this?
Let me know if not, we can send out a letter or an E-Bill to you with it on.