Menu
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
744 Views
Message 1 of 9
Flag for a moderator

email account unavailable

hi 

my email account for some reason keeps saying its unavailable it was working fine last night. ive changed my password cleared cookies and browsing history etc and still unavailable, i'm expecting an important email so could anyone please help 

0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
697 Views
Message 2 of 9
Flag for a moderator

Re: email account unavailable

Screenshot (118).png

0 Kudos
Reply
albob
  • 152
  • 14
  • 40
Superfast
674 Views
Message 3 of 9
Flag for a moderator

Re: email account unavailable

0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
668 Views
Message 4 of 9
Flag for a moderator

Re: email account unavailable

thank you for your reply i have tried all the options in this email and its still unavailable so looks like i will have to message them 

0 Kudos
Reply
Gareth_L
  • 10.79K
  • 601
  • 1.19K
Forum Team
Forum Team
617 Views
Message 5 of 9
Flag for a moderator

Re: email account unavailable

Hi davestreet1

Sorry that this is still ongoing 

So I can get this looked into and fixed 

I will need to send you a private message

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
596 Views
Message 6 of 9
Flag for a moderator

Re: email account unavailable

Hi Gareth 

sorry only just seen your message i have inboxed you a reply thank you

 

 

0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
588 Views
Message 7 of 9
Flag for a moderator

Re: Repeated email password resets don't work

Screenshot (130).pnghi 

I have been having the exact same problem cant access emails at all and yet my wife's one is still accessible just keep getting sorry unavailable been like that for around/just over a week ive changed password several times even had a member of virgin when phoning change it twice and i still cant get onto emails was told they would escalate it to the right team and phone/txt me within 48 hours and still not heard nothing 4 days later really need help as i'm waiting (probably received) on an important email someone please help 

Kath_F
  • 33.72K
  • 1.3K
  • 2.73K
Forum Team
Forum Team
538 Views
Message 8 of 9
Flag for a moderator

Re: Repeated email password resets don't work

Hi davestreet1, 

Thanks for your post and apologies to see you're having an issue with accessing your mail. 

I can see that you have already messaged Gareth with your details for him to look in to this. Once he is back on shift he will pick up your private message and take a look at things. 

Fingers crossed things will be resolved shortly for you. 
Apologies for any inconvenience. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
474 Views
Message 9 of 9
Flag for a moderator

Re: Repeated email password resets don't work

hi my email account is still unavailable this has been raised/ticketed twice for help and i was told id get a call within 72 hours to help fix and still no-one has called Gareth has been trying to help but as off now as mentioned its still unavailable i just want this sorted its getting stupid now have been unable to access my email inbox for 2 weeks

0 Kudos
Reply