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Olivia2
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email account still active

Hi, 

I noticed that my Virginmedia email account is still active even though it’s been 4 months since I left Virgin. I’d like it closed asap please because it’s not meant to stay active beyond 90 days. How do I request for this to be done?

Thanks

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John_GS
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Re: email account still active

Hi @Olivia2

 

Thanks for posting and welcome to the community.

 

I am sorry for the delayed reply. Normally they do get auto-deleted after 90 days you're correct. It must have been missed. 

 

Not to worry, I'll send a PM to get some details, then raise it with IT to delete the email address. Their timescales are 3-5 working days. 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: email account still active

Hi @Olivia2

 

Thanks for joining me on PM.

 

I've raised this with IT for the email to be deleted. Your reference number is P010426072. Their timescales are 3-5 working days

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Olivia2
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Re: email account still active

Thanks John, much appreciated

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Robert_P
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Re: email account still active

You're welcome Olivia2, I'll be sure to pass your thanks on to John.

 

Rob

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