The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. You can do that from this link https://mail2.virginmedia.com/ Enter your ntlworld email address and then the password when prompted.
- 1) If you cannot access the email account in VM webmail it means there is an issue with your ntlworld account itself - post the error message here and someone here can help you.
- 2) if you can access the account on the VM webmail that suggests there is no problem with your ntlworld account or password but there is probably an issue with the email app itself.
The error message "No password provided ....... please go to Mail account settings and enter a password’ is one of the classic errors from the Apple Mail app:
That error seems to have been coming up on the Apple Mail forum for years and can affect email accounts from any provider. Here's a thread from the Apple community forum which sadly never came to a conclusion https://discussions.apple.com/thread/252056513?
There are probably many causes that can give rise to that same error, many of them nothing to do with the email account password at all. Sometimes people find that their account details and password works in Apple Mail on one device but do not work when used in Apple Mail on another device!
Whatever, it often seems to be a difficult one for Mail app users to resolve. Here are a couple of ideas:
- Whatever app you are using, you could try deleting the account from the email app (not from the VM website!) and then reinstalling it, that can often cure a multitude of issues.
- Reset you VM email account password - changing the password on both the VM server and the Mail app may resolve whatever the underlying issue is.
To reset your email password sign in from this link https://my.virginmedia.com/home/signIn enter your ntlworld email address and then your existing password. That will take you to the relevant "My Virgin Media" account for that email address.
Then navigate to the "Account details" page by clicking on the "Update settings" tab and then you'll see the "Account details" tab.
Scroll down that page and you will see a place to edit the password. Leave it 20-30 minutes before trying the access the email account again to allow for the VM email servers to synchronise.
You will then need to update the password in the email app.
See how that all goes.
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