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email account locked

Tuning in

why have I been locked out my email acct


I also cant access emails thru Outlook express anymore


Fibre optic

I'm seeing the exact same thing. This is the error I get in an email client: -

Server Error: 0x800CCC90
Server Response: -ERR [SYS/TEMP] Temporary authentication failure. [dcproxyvmc1-prd-nl1-vmo:2023-11-20 12:54:18]

And webmail says that my account has been locked.

I tried logging into another email account I have and that one logs in, but it won't load any messages. It just says "Error: failed to load messages".

Forum Team
Forum Team

Hi Morkjc, 

Thanks for taking the time to post in the community. 

We're sorry to hear your email account has been locked. There are some steps you'll need to follow in order to resolve this. 

Please log in to My Virgin Media here > Click on Account settings > Virgin Media Mail settings > scroll down to the App password section and click the Generate new App password button.

You should get a pop up message asking you to verify your email address and you'll need to use a 3rd party email address to continue. You'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you can then update the mail password.

Wait 10 minutes and the Virgin Media email address should unlock. 

These changes have been put in place as Multi-factor authentication (MFA) is now required. Just as a side note, when logging in to My VM, you will continue to use your current log in details. 

Please let me know how you get on and apologies for the inconvenience.


Forum Team

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It was some kind of glitch with VM's systems, cos it started working again for me without me having to do anything.

Tuning in

i found i couldnt access emails thru outlook express, foud that they changed it you know have to use a app password in it it now works

Glad to hear this has been resolved for you, do let us know if you do need anything else going forward. Cheers 

Matt - Forum Team

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