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emmade
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email account locked

User name recognised so can't change password. How do I get this sorted? 

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emmade
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Re: email account locked

Should say user name NOT recognised! 

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dannylau
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Message 3 of 9
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Re: email account locked

If you have a broadband account a virgin rep will assist you soonish

If you do not have a broadband account it may be that your email address is in the process of being deleted as virgin are shutting down all orphan accounts 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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emmade
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Re: email account locked

Useful. Thanks for that. 

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Paulina_Z
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Message 5 of 9
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Re: email account locked

Hi @emmade,

Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with accessing your email account!

Can you tell us if you're a current Virgin Media customer and have an active broadband account?

Are you having issues accessing your online account as well, or just your email?

Please let us know so we can look into this further.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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4Colleen
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Re: email account locked

I am so thankful for what you did.
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emmade
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Re: email account locked

Used to be a customer but moved house and virgin media do not cover the area we live now. 

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Zoie_P
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Message 8 of 9
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Re: email account locked

Hi Emmade, 

if you do not have active services, any virgin media emails will be deleted as per your terms and conditions.

 

Zoie

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4Colleen
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Message 9 of 9
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Re: email account locked


I value and respect your opinion.
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