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Bryzza
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email account issues

Since Sunday 13/09/20 I have noticed that I keep getting a prompt to fix my ntlworld email account. I use Windows Mail and all my accounts are there, but I keep getting told to either update my password and/or sync my account as it is having issues connecting.

When I attempted to fix my password on the Virgin Media website (sign in) It refused to accept my information. My mobile accepts my old password and so does VM email sign-in.

Any idea as to what is going on and how to fix?

Cheers. 

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Lisa_CC
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Re: email account issues

Hello Bryzza,

 

Sorry to hear you're having email account issues 😞 

 

So I can take a closer look, I'm going to send you a Private Message to grab some details from you and make sure the login details are correct so we can rule it out. Please reply back to my Private Message so I can do this.

 

Thanks,

 

Lisa

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Lisa_CC
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Re: email account issues

Hi @Bryzza,

 

Thanks for your Private Message and please post back on this Community Forum if you still need help with your email account.

 

Thanks,

 

Lisa

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Bryzza
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Re: email account issues

Thanks, but it seems to have sorted itself out. I don't have to keep fixing my ntlworld email account now.
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