my email account (ending @virginmedia.com) stopped working on 6th October 2021. I can neither send or receive email from the account. I established by looking at the account in web mail that the account is disabled, for no apparent reason. Despite regular calls and web chats with Customer Service Agents and Tech Support the issue remains unresolved. I have now resorted to using a gmail account instead, but would really like to at least retrieve any emails sent to me since 6th Oct. However there appears to be no-one at Virgin Media with sufficient technical skill to fix the problem, and I get nowhere ringing the call centre or using web chat. The extent of their knowledge appears to be to reset my password, which doesn't work and isn't the problem. I cannot get to speak with anyone above this rudimentary skill level. I even raised a complaint, but that was just closed after 28 days without any resolution. I have raised a fresh complaint, but have little confidence that I will hear back.
Overall the service I have received is a disgrace, and the sheer frustration of this is driving me crazy.
How do I get to speak to a senior manager at VM who can explain to me what is going on, and why no-one can fix a simple account issue after 7 weeks?
