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email account compromised

my email account has been broken into and new users set up, this is the second time, The account has now been suspended i have virus checked everything with trend housecall and all is clear. i have deleted rogue users and changed my password

has anyone any advice

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Re: email account compromised

Have you followed all the steps suggested here Compromised Email Account advice

 

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Re: email account compromised

As well as changing the password follow all the steps suggested here:

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: email account compromised

thanks for that i have done what i can but  being at present locked out  not all will do more when reconnected

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