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email access

Your mailbox is not available at the moment. had this message for 5 days when trying to access primary email account. secondary account working fine.

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Very Insightful Person
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Re: email access

Have you first checked on a different browser - or clear the history in your preferred browser.  That sometimes works.  Follow the steps set out here: virgin-media-mail-my-email-account-is-locked

If that doesn't get you back in to your mailbox, wait here for a Forum Team member to assist.  They should be able to check the status of the account for you after first obtaining some details from you via Private Message.


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Re: email access

Thanks for that. Tried what you suggested, still no go. Any help appreciated.

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Re: email access

Good Afternoon anglegrinder,

 

Thanks for coming back to us!

 

Let's take a look at this together, check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn