I get this error message when trying to sign in to email on my laptop (on mobile phone is no problem).
I have tried the suggestions in previous threads, but none has worked, i.e. clearing cache, using an incognito window, trying different browsers -- as well as turning laptop on and off.
Note that I was already signed in when this problem began and email stopped showing.
Hi Zoie, many thanks for replying. It's a virginmedia.com email address and on my laptop I access it through their own webmail programme.
The problem has actually been resolved. After calling VM customer support and not really getting anywhere, I received an email saying that my email may have been compromised and I should take the following actions:
Thank you for the update on this. I'm glad to hear that you've now been able to get this issue addressed and resolved.
Please do let us know if there's anything more that we can assist you with.