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ted22
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ebilling PIN

Hi, Virginmedia phone support couldnt help. I have been blocked out of my virgin.net account. An old ntlworld account is defaulted to and asks for an ebilling PIN that I do not have. I see that this is a problem others have had

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David_Bn
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Re: ebilling PIN

Thanks for your post on our Community Forums ted22, and a very warm welcome to you!

 

I'm a little confused by your post as the title suggests this is an issue when accessing the self-care account but the content of your post seems to elude to struggling to access an E-Mail account.

 

Do you use the .net account as the username for the self-care account?

 

I can see that you've also been able to chat with our team, in regards to this issue recently, have you been able to take their advice on board?

 

Kindest regards,

 

David_Bn

 

 

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