on 13-02-2023 16:34
My e mail stopped working last week- just after my Instagram was hacked- I cant get help as cant sign into my account- the security questions dont work-which makes me think the account has been hacked.
I cant get through on Virgin Media Whats App or phone numbers as I don't have any other Virgin products so their questions dont cover me re mobile/broadband/TV or home phone.. -I want to speak to someone -any suggestions
on 13-02-2023 17:08
If by having no other Virginmedia products you mean you don't have a Virginmedia broadband contract, then they have finally got round to closing the email account. They only provide email for broadband customers.
You'll find the full explanation in here:
https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
on 14-02-2023 17:23
Hi Karrenrice64,
Thank you for your post and welcome to our forums 🙌
I am sorry that your email has stopped working, as @jpeg1 has advised and on the link, they have shared this will be due to you not being a customer, I am sorry for any inconvenience on this.
Zoie