Virgin Media Community

[Karenrice64]

My e mail stopped working last week- just after my Instagram was hacked- I cant get help as cant sign into my account- the security questions dont work-which makes me think the account has been hacked.

I cant get through on Virgin Media Whats App or phone numbers as I don't have any other Virgin products so their questions dont cover me re mobile/broadband/TV or home phone.. -I want to speak to someone -any suggestions 

[jpeg1]

If by having no other Virginmedia products you mean you don't have a Virginmedia broadband contract, then they have finally got round to closing the email account. They only provide email for broadband customers. 

You'll find the full explanation in here:

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

[Zoie_P]

Hi Karrenrice64, 

Thank you for your post and welcome to our forums 🙌

I am sorry that your email has stopped working, as @jpeg1 has advised and on the link, they have shared this will be due to you not being a customer, I am sorry for any inconvenience on this.

Zoie