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afonlwyd
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e mail address retention

I have been a customer since ntl world days but am considering ditching Virgin Media due to the cost. If I was a new customer I could save £30 a month but of course I cannot get this unless I cancel and re-apply.  I contacted retentions and was offered a small reduction by reducing my package. I also have a Vigin Mobile account which I intend to keep. I was told that if I cancel I would lose my 'ntlworld' e mail address. Is this true or would I keep it due to having a Mobile account?

Thanks,

Pete

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BenMcr
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Re: e mail address retention

You need Virgin Media Fibre broadband for the Virgin Media Mail to work. If you close that then the email will go after 90 days.
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I work for Virgin Media - but all opinions posted here are my own
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afonlwyd
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Re: e mail address retention

Thank you, That makes sense.

Pete

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