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deleting very old email address

ernie2009
Dialled in

hi everyone, over the past 2 hours ive spent 1 hour of it trying to get my old blueyonder email removed from my account as been hacked twice in past 6 months and now getting blackmail threats to this email after an hour on the phone i was told this old email would be removed and couldnt use it again. after an hour its still live so how long should i wait untill old email is deleted ?. 

48 REPLIES 48

many thanks zach your reply is most wellcome.

Hi @ernie2009

 

We'll be sure to be back in contact as soon as we receive a response.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


well its now been over 4 weeks since i called virgin media 11 times about this matter and then this morning out of the blue i get yet another email stating if i want said email deleting to call them but i have 11 times and the first call was 47 minutes and thought all was sorted. ☹️

Hi @ernie2009

 

Sorry to hear about this, what have the team advised around the issue? By now the email should of been shut down, what has been informed via the phone?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


hi @travis_m   all i keep getting from virgin media is to call them but as ive allready advised them i have time and time again with no outcome i.e email is still live. as ive allready stated that on the 27th decmber 21 i called eleven times about this mater and the 1st call lasted 47 minutes to be told ok the email will be removed and replaced with the new email i gave to the op during the 1st 47 minute call. since then apart from contact on here ive called another 10 times plus endless emails to which i always get the smae reply which is call them. calling virgin media is solving nothing as 1 month on plus endless calls plus emails have achieved nothing at all. you yourself put a ticket in almost 3 wks ago but said email is still live. i feel there is not a lot more i can do as it feels im banging my head against a brick wall. if it was just about spam id grin and bare it but some emails ive had are blackmail and threatening to which id of thought virgin would of helped with. as you say this email should of been shut down by now but even this morning more emails coming into said email. many thanks for getting back to me and for all your help.

Hi @ernie2009 

 

Thanks for the reply

 

Have you seen the latest private message from myself?

 

Regards

 

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


hi @travis_m  the last pm i recieved from yourself was about 3 to 4 wks ago but nothing since only what you have written on this thread. just an update but email is still live as check everyday. many thanks for getting in touch but definatly no private message came through .

Hi ernie2009,
Thanks for reaching back out to us, sorry to hear the Email you wanted removing is still active, I will send an invite into a private chat now, once received please click on the purple envelope.

Regards

Paul.

Hi Forum Team,

I also need to delete a blueyonder email account, which just attracts spam and hackers. I would be grateful for help deleting the account, and the sooner the better. Thanks.

Hi TamB,

Thank you for your post and welcome to the community. 

We can certainly help with getting that deleted. 

I will private message you now to confirm the details. 

^Martin