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deleted email account

Can someone help me. Is it possible to restore an email account that I deleated today by mistake?

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Message 2 of 25
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Re: deleted email account

I have flagged your post to the forum team who are best to take this forward however be aware if you no longer have broadband service with Virgin Media then they may not be able to help.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 3 of 25
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Re: deleted email account

Hi JTownson

Thanks for joining our Forums 

Sorry to hear that you need help with a deleted email

Can I please ask the following.

Was this a secondary email address ending in Blueyonder, Ntlworld or Virginmedia?

Do you still have an active account?

How did you delete it?

Gareth_L

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Message 4 of 25
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Re: deleted email account

It was a secondary account ending virginmedia, I do still have an account with virgin media and I was trying to swap the primary account to mine after the recent death of my husband who was the primary account holder as I didn't want to keep using his details to access the main account

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Message 5 of 25
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Re: deleted email account

Thanks for replying JTownson

Sorry to hear about your loss 

I will have a look at this for you and see if we can recover this deleted email

If you can check the purple envelope top right of your screen that would be great 

Gareth_L

 

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Message 6 of 25
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Re: deleted email account

I've tried to reply to your private message but it saying it can't send it. Any suggestions?

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Message 7 of 25
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Re: deleted email account

That's a bit strange

What device and browser are you using? ^GT

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Message 8 of 25
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Re: deleted email account

I'm at work so it's one of their computers and its internet explorer. Perhaps there is a block on the computer. I will try my phone.

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Message 9 of 25
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Re: deleted email account

Hi JTownson

Ihave had a look at your account and the email you mentioned is still active on our systems 

Can I please ask what steps you took to deleted this 

Gareth_L

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Message 10 of 25
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Re: deleted email account

I tried to set it as the user name & contact address on the primary account but it wouldn't accept it as it was registered as a secondary account. I then deleted it as the secondary account so that it would accept it on the primary account not realising that I would loose access to it.

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