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abbiealdridgee
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delete old email account

my old virgin media email account has been compromised and now constantly gets phishing emails.

I really want to delete the account permanently but cant find any advise how

If anyone has any advise i would love to hear it

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Beth_G
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Re: delete old email account

Hi abbiealdridgee, 

 

Welcome to the Community Forums.

 

I'm sorry to hear that your old email account has been compromised an for the phishing emails you've been receiving. We should be able to delete your email address without any problems. Can you please confirm whether it is attached to a deactivated account or not?

 

Many thanks,

 

Beth

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abbiealdridgee
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Re: delete old email account

Hello Beth,

The account has nothing attached- no phone bill or tv, purely the email

I assume that means it’s a deactivated account?

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Beth_G
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Re: delete old email account

Hi abbiealdridgee,

 

Thanks for getting back to me to confirm - that's correct. We should have no problem deleting the email for you in this case. All email accounts that aren't attached to an active subscription should be deleted 90 days after the disconnection date however sometimes it can take longer before they're deleted permanently.

 

I'll pop you over a PM now so I can take some details and request for the mailbox to be deleted.

 

Beth

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Beth_G
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Re: delete old email account

Hi abbiealdridgee,

 

Thanks for your PM.

 

An IT ticket has been raised for your email address to be deleted, under the reference: P010539944

 

I will let you know once our teams have confirmed the mailbox to be deleted.

 

Beth

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Beth_G
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Re: delete old email account

Hi abbiealdridgee,

 

Just wanted to let you know that your mailbox has been deleted.

 

If we can help you with anything else just let us know.

 

All the best,

 

Beth

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abbiealdridgee
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Re: delete old email account

Thanks so much

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Beth_G
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Re: delete old email account

No problem at all.

 

Have a great rest of your week and weekend!

 

Beth

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