deceased email accounts

[karenjayne1980]

Could someone from virgin media please contact me about the various email account belonging to my late father.

kindest 

[Kath_F]

Hi karenjayne1980, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry about the circumstances you're needing to contact us. 

Can you expand on what information or help you need relating to the email accounts please? 

Once we know, we can then go from there. 

Thanks, 

[karenjayne1980]

Hi kath, I'm trying to delete my late fathers email accounts but don't know where to start with not having the passwords.  

kind regards 

[Sololobo]

There is a help page here: https://www.virginmedia.com/help/billing-and-payments/change-account-holder which may be of some help.

[Paulina_Z]

Hi @karenjayne1980,

Thank you for coming back to us about this issue and for clarifying what you'd like to do.

Can you please confirm if you've been in touch with our Bereavement Team to discuss this situation? You can contact the team on 0800 952 2302 between Monday-Friday between 8am-6pm. 

You can read more about this process on our Change Account Holder page, as @Sololobo advised.

Please let us know how you're getting on and if you need any further help or support.

Thank you.