Menu
Reply
ceisra
  • 9
  • 0
  • 0
Joining in
182 Views
Message 1 of 2
Flag for a moderator

changing email address

I am the Virgin account holder

I have an email address ab.cd@virgin.net

My wife has an email address fg.cd@virgin.net

I have just created 2 new email addresses but can only use

no.cd@virginmedia.com and rs.cd@virginmedia.com as @virginmedia.com is the only option

I have just tried to convert no.cd@virginmedia.com to no.cd@virgin.net

The system says it has been done and to confirm the requirement by clicking a confirmation email, this email has not arrived.

If I log back into the portal for no.cd@virginmedia.com it says waiting for confirmation email to be accepted.

Tried logging into no.cd@virgin.net and it says account is not validated yet

Can someone help please.

.

0 Kudos
Reply
Graham_A
  • 16.5K
  • 2.32K
  • 7.06K
Very Insightful Person
Very Insightful Person
173 Views
Message 2 of 2
Flag for a moderator

Re: changing email address

You cannot 'convert' an email address from one domain to another.  You will need to go back into your My Virgin Media account and cancel the change username operation that you have performed.

It is no longer possible create virgin.net email addresses or any ending in the other VM legacy domains.  All new VM email addresses are @VirginMedia.com

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply