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changing email address

I am the Virgin account holder

I have an email address

My wife has an email address

I have just created 2 new email addresses but can only use and as is the only option

I have just tried to convert to

The system says it has been done and to confirm the requirement by clicking a confirmation email, this email has not arrived.

If I log back into the portal for it says waiting for confirmation email to be accepted.

Tried logging into and it says account is not validated yet

Can someone help please.


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Very Insightful Person
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Message 2 of 2
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Re: changing email address

You cannot 'convert' an email address from one domain to another.  You will need to go back into your My Virgin Media account and cancel the change username operation that you have performed.

It is no longer possible create email addresses or any ending in the other VM legacy domains.  All new VM email addresses are


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