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PatFoley
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cant send emails using virgin wifi but ok on mobile / personal hotspot

I can't send emails from my desktop but if i turn off the virgin wifi & use my personal hotspot from my phone it's fine.

This is the second time in as many weeks.  NOT HAPPY.

 

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用心棒
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Re: cant send emails using virgin wifi but ok on mobile / personal hotspot

It would be helpful to see what, if any, VM error code is returned by the SMTP server in this situation. Open a Command Shell or Terminal window and enter the following command where username:password is replaced with your email address and password,  i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password 2>&1 | (where findstr && (findstr  "235 VM") || (grep "235\|VM"))

Post the redacted results here.

Please also confirm that you are able to sign into webmail using the same authentication credential.

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PatFoley
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Re: cant send emails using virgin wifi but ok on mobile / personal hotspot

It’s not a virgin email account. It’s a business smtp but it’s blocked by Virgin. 

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Re: cant send emails using virgin wifi but ok on mobile / personal hotspot

Are you able to post a redacted version of the block message?

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