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dazseaton
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cant connect to email

Is anyone else unable to connect to their ntlworld email today? can't login via outlook/android or even via webmail.

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coenoby
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Re: cant connect to email


@dazseaton wrote:

can't login via outlook/android or even via webmail.


When you log in to Webmail do you get the error "Your mailbox is unavailable....................try again in an hour".

If so you should follow Virgin Media's advice here. https://community.virginmedia.com/t5/Email/Email-accounts-locked 

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dazseaton
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Re: cant connect to email

Hi. 

No had that last month. This time just stops working and sometimes gives proxy 502 errpr.

Have raised support ticket

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coenoby
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Re: cant connect to email


@dazseaton wrote:

Have raised support ticket


Thanks for coming back.If you have had a ticket raised best leave it to the technical team to sort.

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Paul_DN
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Re: cant connect to email

Hi dazseaton, thank you for reaching out to us in our community and welcome back, sorry to hear you haven't been able to access your Emails, I have had a look at things our end and can see you have spoken to us in regards to this and a Ticket has been raised, we do advised anything up to 10 Days however it is usually a lot quicker.

Regards

Paul.

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