As above, seems to be a common issue...
Cant access my email account, 5 days now. Im a current paying customer but its an older email address? Have they been deleted with no warning?
Thanks - Matt
Hi Matt, thanks for posting and welcome to the community. My apologies about the email issue. I'll PM you now so we can look into this further.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
Thanks for joining me on PM Mattdebbage,
Just to update the thread, the mailbox was enabled and also a tech visit was booked as the tuners on the TV box are out of spec.