i am unable to access my emails on my phone and laptop,
So exactly what error message are you seeing when you try to access the email account via the Virgin Media webmail service on the VM website? You can do that from this link https://mail2.virginmedia.com/
I know that the email app on your phone is saying "incorrect password" but when email apps fail to access an email server they often default to reporting a password error even when the real cause of the problem lies elsewhere.
"My husband can access the email with the same password on his laptop!!"
That confirms my thinking that the error message from your email app may well be pointing us in the wrong direction and it's not a password issue with the account that's causing the problem. However it is strange that you don't seem to be able to access the account on the VM website from your laptop but your husband can on his.
It is possible you are being affected by two separate issues here, one with your browser and another with your email app, and that's why the details of the error message you are getting from the VM website would be very useful.
I hope that makes sense.
Edited to add: Sorry @jpeg1 , I didn't mean to butt in.
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