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cannot send from outlook or windows mail

Can someone help me please? I cannot send from my e-mail programs on pc. Windows edge and outlook. They are receiving but not sending. I have spoken with your tech on the phone and as soon as they can send from online thats it as far as they say. So I logged into my main account online, went into e-mails, tried to change the passwords for those but get the following message : “validation of server imap.ntlworld.com failed due to invalid credentials”. Please can someone help me fix this? Thanks.

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Re: cannot send from outlook or windows mail

Hello

Can you do the following -

"Open a terminal and enter the following command after replacing jane.doe@virginmedia.com with your own email address:

curl -v -url "smtps://smtp.virginmedia.com" --user jane.doe@virginmedia.com

and when prompted enter your password.

If you successful authenticated yourself to the SMTP server you will see something similar to:


< 235 2.7.0 ... authentication succeeded
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

however if not you will see:

< 535 5.7.8 Authentication Credentials Invalid (VM300)
* Closing connection 0
curl: (67) Login denied
What VM code do you see; in the example above it is VM300? Please do not be tempted to post more than the requested curl output as you will likely reveal your email address and password."

If you get the Error Vm305 then there is something on yourr home network that is sending spam out of port 25 and you will need to follow -

https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40...

You can check your listing yourself but there is no point requesting removal until you have found and deleted the spambot. https://www.spamhaus.org/query and type in your external IP you can gets this my typing "whats my ip" into google.

If you are running Hola VPN Free, then note But Hola Free VPN is anything but a VPN.

Regards Mike

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Re: cannot send from outlook or windows mail

Hi DJ_Shadow, thankyou for you help, I appreciate it. When you say open a terminal, what exactly are you referring to please? A side note, I only log on a few times a day, so if I do not return now until tomorrow, I apologise for that.

 

 

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Re: cannot send from outlook or windows mail

Hello

On Windows if you search for the app call "cmd.exe" then that is terminal or commonly call "command prompt"

Regards Mike

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Re: cannot send from outlook or windows mail

I have the vm305 option, so I am now following the link provided. thanks.

 

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Re: cannot send from outlook or windows mail

I have installed wireshark, activated telnet and entered the line. the window opened but nothing is happening in the wireshark window??

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Re: cannot send from outlook or windows mail

the wireshark never showed anything wrong. I was able to manage to finally change my main account password with the help of a tech. Within a day all now are working again?? Thanks for your help though, I do appreciate it

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Re: cannot send from outlook or windows mail

@cyberwraith174 

The telnet test was to make sure that you had the filter in Wireshark set up correctly.

Thus if you ran

telnet smtp.blueyonder.co.uk 25

and saw nothing, you need to go back and check your Wireshark filter.  And remember to close the telnet window once you know you can see the required packets.  Then stop and restart the capture.

Tim

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Message 9 of 9
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Re: cannot send from outlook or windows mail

Try changing the servers to virginmedia.com.

Are you using Windows Mail app?
If so then enter the servers thus:
imap.virginmedia.com:993:1
SSL yes
smtp.virginmedia.com:465:1
SSL yes

 

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