3 weeks ago
I have not used my primary account for years its that old its on an ntlworld account can this all be rest?
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Hi there @
Welcome back to our Community; sorry that you've had some issues with your MyVirginMedia account.
How did you get on with the reset link our user @Graham_A provided earlier this week- any joy?
I can see that you do have an active account with us so you should not have any issues accessing the emails for the reset links; please do let us know if you need further assistance.
Katie - Forum Team
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2 weeks ago
Thank you yes I have managed to reset my Primary account with the reset link Graham A suggested. Thank you so much.