Menu
Reply
Mintman
  • 12
  • 0
  • 0
Joining in
500 Views
Message 1 of 4
Flag for a moderator

cannot remember my main user account log in and password

I have not used my primary account for years its that old its on an ntlworld account can this all be rest?

0 Kudos
Reply
Graham_A
  • 16.11K
  • 2.25K
  • 6.88K
Very Insightful Person
Very Insightful Person
495 Views
Message 2 of 4
Flag for a moderator

Re: cannot remember my main user account log in and password

If you have a current VM broadband account then use this link:

virgin-media-reset-username-and-password 

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Katie_WT
  • 4.79K
  • 292
  • 541
Forum Team
Forum Team
416 Views
Message 3 of 4
Flag for a moderator

Re: cannot remember my main user account log in and password

Hi there @

Mintman

 

Welcome back to our Community; sorry that you've had some issues with your MyVirginMedia account. 

 

How did you get on with the reset link our user @Graham_A provided earlier this week- any joy? 

 

I can see that you do have an active account with us so you should not have any issues accessing the emails for the reset links; please do let us know if you need further assistance. 

 

Cheers

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Mintman
  • 12
  • 0
  • 0
Joining in
264 Views
Message 4 of 4
Flag for a moderator

Re: cannot remember my main user account log in and password

Thank you yes I have managed to reset my Primary account with the reset link Graham A suggested. Thank you so much.

 

Peter 

0 Kudos
Reply