Menu
Reply
PANA
  • 8
  • 0
  • 0
Tuning in
218 Views
Message 1 of 5
Flag for a moderator

cannot create new email address

Hi .. I've been trying a while to set up another email address but keep getting the message below .. surely the issue have been fixed by name ? thanks

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.

Tags (1)
0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
211 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: cannot create new email address

@PANA Sometimes trying a different browser has been known to resolve this issue.

If not it is likely to indicate a backend problem with your account.

Post back after trying a different browser with the results.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

PANA
  • 8
  • 0
  • 0
Tuning in
202 Views
Message 3 of 5
Flag for a moderator

Re: cannot create new email address

Thanks Graham .. just tried on a different browser but I'm getting the same message

0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
197 Views
Message 4 of 5
Flag for a moderator

Re: cannot create new email address

Ok, in which case the VM Forum Team will need to get your account looked at by their IT colleagues.

They will contact you via this forum in due course.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Molly_G
  • 815
  • 38
  • 99
Forum Team
Forum Team
183 Views
Message 5 of 5
Flag for a moderator

Re: cannot create new email address

Hey @PANA,

 

Thanks for your posts - I'm sorry to hear you've been having issues getting your new email address set up. 

We can absolutely try and help get this resolved for you.

There was a technical issue with our site earlier today, but this is said to have been fixed now. Just to confirm, what devices are you using for this and which browsers have you tried so far?

 

Thanks,

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply