cannot access blue yonder emails

[JaneOlivia1]

once again I am suddenly locked out of my email account, on all devices. I would appreciate it if Virgin Media admitted there is a problem rather than asking me to scan for viruses (done) and deny any problem exists. This has happened repeatedly - last time 3 weeks ago. 

[Zak_M]

Good morning @JaneOlivia1 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your email address.

I have managed to locate your account & I can see that there has been a notification "suspicious activity" coming from your email address, if you change the password on the account this will automatically unlock your mail box. 

You can find some more information about what to do regarding this here

Kind regards,

Zak_M