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adamcarvell
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can't send emails from a mac

hi im unable to send emails from my mac any ideas the come through ok .

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adamcarvell
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Re: can't send emails from a mac

i get a prompt for password i put that in then its says can't connect ntlworld

unable to verify account name and password yet i know its correct ?.

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adamcarvell
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Re: can't send emails from a mac

has anyone got a fix ?

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CPS7
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Re: can't send emails from a mac

Possibly same as me, on a blocklist for spam..seems to be common issue at minute 

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adamcarvell
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Re: can't send emails from a mac

how you get off the list

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adamcarvell
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Re: can't send emails from a mac

stil wont work

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adamcarvell
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Re: can't send emails from a mac

can anyone from virgin help ?

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Corey_C
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Re: can't send emails from a mac

Hi adamcarvell,

 

Apologies for the delayed response, have you been able to get this to work since your post? If not, try:

 

1. deleting the email account from the device that is having issues accessing the mailbox.

2. changing the password from the webmail account directly.

3. log back into the webmail with the new password, making sure it works.

4. re-add the NTL account to your original device that was having the issue.

 

Cheers,

Corey C

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HowardML
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Re: can't send emails from a mac

Before you follow Corey_C's advice do the following:

1. Log into your mail at mail2.virginmedia.com and check whether you can send mail. If you can then next step:

2. Next step, read this thread:

https://community.virginmedia.com/t5/Email/Outgoing-mail-issues-but-receive-okay-Any-ideas/td-p/4426...

Post 2 - open a terminal window on your Mac and use the second script to get at the VM authentication code.  Post the code here. Nothing else , just the code - VMxxx is the format.  If you don't know what a terminal window is in MacOS  Google for it.



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adamcarvell
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Message 10 of 24
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Re: can't send emails from a mac

mines on the pbl list what ever that is

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