Also, due to a change within the last week, you need to remove the 'recent' prefix from the username field. This prefix has been redundant since 2015 and until this week was automatically ignored by the servers.
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Re: can't download emails to laptop, but can send them, no problems with webmail
Well I discovered that myself today, shame no one at Virgin thought to ask when I called them as to why it stopped working, yet web access was fine? My mail broke today (was fine yesterday?) and trial and error found removing the recent got my email back. 😞