Virgin Media Community

[muffmasterh]

see some others have reported this issue, suggestions are it is cookies or it is a google chrome issue are WRONG !!

I TRIED incognito & tried using edge and i STILL GET THE OX APP SUITE again

i am ntlworld of course ( the address that always has all the problems )

HEEEEEEEEEEEEEELP !!!!! 

[muffmasterh]

come on somebody - where are you virgin & what are you doing about this - i need my emails please !!!!

[Alex_RM]

Morning muffmasterh,

Thanks for posting and welcome to our community 🙂

We were aware of an issue with this yesterday, but it should now be resolved.

Any further issues let us know.

Alex_Rm

[les942]

locked out Ox app - loop keeps reappearing - no email access on pc- Help

problem is driving me crazy. only able to access email on phone.

[HowardML]

You should have started your own thread. The problem in thread this was unique to a certain period. The answer now is to clear the browser cache and all virginmedia.com cookies and all should be well.

[Gareth_L]

Hi les942

Thanks for your post 

As @HowardML has advised clearing all cookies and browser cache will help 

Gareth_L

[les942]

Have deleted cookies and browser cache- stioo no email access- all i get is OX app suite

maybe I am doing something wrong - went to Chrome (my default browser) settings , delete / clear all appeared to work

but still Ox App suite!

[Gareth_L]

Can you please try an alternative broswer and device les942

Gareth_L

[les942]

Thank you - I appreciate your help- I will try that. I am having problems understanding why an email account I have had for nearly 20 years should now be giving me this trouble. My pc was replaced 2018 with no problems- this Ox app has just started recently. My emails still arive OK on my iphone so its not the system. I cannot just use iphone for long emails though.

[les942]

Gareth_L

Have now tried Microsoft edge and got straight in to my email- wonderful. 

I have however been using for many years and like / prefer Chrome.

Would really prefer if I was able to continue with Chrome - do not like or know MS edge