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migles01
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blueyonder mailbox unavailable

I've not been able to access my blueyonder email for nearly a month. Changed my password several times, completely new ones. Tried calling but no real help. Read the other threads. Can someone from VM please help.

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Graham_A
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Re: blueyonder mailbox unavailable

Please post the exact error message you are seeing.

The fact that you have been able to change the password suggests that you can see the blueyonder address when signed into your primary My Virgin Media account.  Even so please confirm you have a current VM broadband account.

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migles01
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Re: blueyonder mailbox unavailable

Hi Graham

Thanks for responding

Yes I have a virgin media account bundle including broadband. 

Can access and view my media account but sill no joy with the email

Just logged in and the message has changed. Sounds a bit more hopeful:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

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Graham_A
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Re: blueyonder mailbox unavailable

The Forum Team will be able to assist you with this.  They will respond here in due course.

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Beth_G
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Re: blueyonder mailbox unavailable

Hi migles01,

 

Welcome to the community!

 

I'm sorry that you've been having some issues accessing your emails - this issue is usually an easy fix on our end. I'm going to pop you over a private message so I can look into your account and status of your mailbox for you. 

 

Please find my message over at the purple envelope.

 

Thanks,

 

Beth

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