Thanks for replying Graham A. On my pc I get the message "Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices." This is the same message I have been getting since Jul 13th. On my xperia phone " Could not login. The username or password for Blueyonder is incorrect."
I do not see my blueyonder address under the my profile tab. When I signed up to this Community forum I used another email address as contact details, if I'd put in my blueyonder address, I would not have been able to receive or click on the 'verify email link' to join the Community. Therefore I would not have been able to post or join.
I can sign into my virgin account ok and view my bill, see my plan etc. It's just blueyonder email that won't work. We were originally with Telewest under a freeserve addy. In 2007 we changed to blueyonder presumably when Virgin acquired Telewest.