blueyonder email stopped working 3 weeks ago

[KLACY]

Have had this blueyonder email  address for 15+ years without problems.

stopped loading 3 weeks ago, cannot send or receive.still with virgin media but did leave for short period a few years ago.

numerous calls to virgin to sort but no luck.apparently with technical team now but that took over 2 weeks to get from customer services to them

[jpeg1]

That email would have been officially discontinued after you left Virgin.  Unless you asked for a transfer, it would not have been connected to your new account when you rejoined. 

You can check if it still exists by looking under your Profile at MyVirginMedia.

[Paulina_Z]

Hi @KLACY,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that your blueyonder email has not worked in so long!

Thank you for letting us know that you left our services at one point, and as @jpeg1 asked, can you please advise if you were in touch to have your older email re-assigned over to your current account?

Have you been able to check what listed emails you have listed on your online account? You can take a look here: virg.in/myVM

Please let us know how you get on and if you need any further assistance. We'll be happy to help.

Thank you.