No, could not access my wife's email from web client. Cannot remember the message I'm afraid. I then (stupidly?) deleted the account............... Tried to add her back onto my account but this seems to require an email being sent to my wife's address, which we cannot access of course. It's like being in a circular black hole!
Have emailed the CEO of Virgin Media complaining strongly and VM have replied saying that their team is trying to help. But nothing definite back from them as yet.
I’m afraid it does sound as if you have deleted the mailbox and all the emails within it. Sometimes, if it is caught quickly then VM can reverse the deletion request but as it has now been a few days, I wouldn’t be too hopeful of that.
As of last year, VM no longer provide email addresses to new users or allow existing users to create additional addresses. It would not now be possible to recreate the address and mailbox anyway. The process you have described is not to setup a new email dress (as I said this is no longer possible), but to create a new My Virgin Media account for your wife, where she could log in, check network status reports etc. As part of this it needs to email the invitation to her on a ‘live’ email address, not the one just deleted as that doesn’t exist any more. I agree that it is a little confusing, you’re not the first one to be caught out by this, probably won’t be the last.