@tykanator wrote:
Hi all,
I've had a blueyonder.co.uk for years, the days before Virgin. I use this email for most things and it's important I get access to this email account.
I stopped being a VM personal customer a while back, but maintain being a business customer.
Why has this stopped working - its prompting to change the password / that it has been locked? 'VM303'
Who can I speak to, to at least retrieve any recent important emails and ideally switch this account back on / reset the password at the back end?
Thanks
The most likely explanation is that the mailbox has been locked in preparation for being deleted. I have to be honest, I’m not sure if VM business broadband accounts even include email feature, but if they do, are you sure that your original ‘domestic account’ email addresses were transferred to your business account - I suspect they weren’t and are regarded as being ‘orphaned’ and thus are likely to be deleted at any point.
What I will do is escalate this thread to the forum team who will offer to contact you to get extra information for them to look into this. Truth be told though, there is the distinct possibility that the email address, mailbox and all the mail within it has been deleted or in the process of being deleted.