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On our wavelength

For the last 3 days I've had my password box pop up for my email address, I have verified I am using the right password but it keeps bouncing when I tried to log in to the web portal to view the mail it says my mailbox isnt available.


Your mailbox is not available at the moment.

Or you may not have an active mail account with us.

If you have an existing Virgin Media mailbox please try changing your password in the first instance as this may unlock the account following a security precaution taken by our email team.


If you’re ready to create your new password, simply head over to My Virgin Media:


  • Select Sign In
  • Select Forgotten your email or password? under the password box
  • Follow the instructions to change your password
  • Remember do not use existing or previous passwords. Further help can be found here
  • Check out the Virgin Media Security Hub or our Security Matters community page for further email help & support"


When I click on the "my virgin media", sign in then go into "view apps", and select "Virgin Media Mail" it asks me to sign into my mail account and guess what... "Your mailbox is not available at the moment."

Can we please go back to the old management system the old way the menus worked this new system you can't even get a fricking status check on your servers, if I do "Status check virgin media" it wants to check my links, my tv, my phone, I know my **bleep** is working, what about yours!!!

I would click the "Email me when someone replies" but I can't get it so no fricking point!!!

Sally & Pete.


On our wavelength
I come back to check for updates, and its nice to see other people get replies, seems every time I have come here for "support" its just dismissed, much like the QOS that Virgin seems to have now whenever there is a problem, when it was Blueyonder at least they cared for customers, now this amalgamation is awful.
I used to think BT was bad...
Sally & Pete.

Very Insightful Person
Very Insightful Person

Follow the advice here  Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

FYI to change password:

  • sign into My Virgin Media
  • select Update Settings > Account Details > Edit (located adjacent to Password)
  • enter new Password and Confirm Password
  • select Save.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Hi @Terini,

Thanks for your post, and welcome back to our Community Forums.

I'm sorry to hear you're having problems with your BlueYonder email, showing this error. Have you been able to try the advice provided by @用心棒 ? If you haven't, can you please give these a go to see if the problem is resolved?


Reece - Forum Team

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