Menu
Reply
darbyshia
  • 2
  • 0
  • 0
Joining in
510 Views
Message 1 of 5
Flag for a moderator

blueyonder account locked

Can't access my blueyonder email. It isn't linked to my VM account which seems to be a problem.

VM team at first said the server had been closed down due to a hack but now don't seem to know.

Can anyone suggest how to fix it?

Cheers

QAndy

0 Kudos
Reply
dannylau
  • 11.53K
  • 962
  • 2.65K
Very Insightful Person
Very Insightful Person
507 Views
Message 2 of 5
Flag for a moderator

Re: blueyonder account locked

All virgin emails not linked to a broadband account are being shut down, you can do a move and transfer to move it to your virgin account however this will delete all other emails associated with that account 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

jpeg1
  • 6.86K
  • 352
  • 1.26K
Legend
492 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: blueyonder account locked


@darbyshia wrote:

Can't access my blueyonder email. It isn't linked to my VM account which seems to be a problem.

VM team at first said the server had been closed down due to a hack but now don't seem to know.

Can anyone suggest how to fix it?

Cheers

QAndy


Since you mention that you have a VM account, these may help:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

0 Kudos
Reply
darbyshia
  • 2
  • 0
  • 0
Joining in
479 Views
Message 4 of 5
Flag for a moderator

Re: blueyonder account locked

Thanks both for your response. It looks like the problem was my end…..we had run out of iCloud storage. 

that said will defo connect the account with VM 

cheers

andy

0 Kudos
Reply
Steven_L
  • 10.18K
  • 619
  • 1.06K
Forum Team
Forum Team
421 Views
Message 5 of 5
Flag for a moderator

Re: blueyonder account locked

Hey @darbyshia,

 

Welcome to the community and thanks for taking the time time to post.

 

I'm glad that your issue has been resolved and I would be glad to help you with arranging for your account to be transferred if possible.

 

If you would like me to do this, please respond to the private message that I sent over and we can get this looked into.

 

Regards,

Steven_L

0 Kudos
Reply