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blueyonder account down

My blueyonder email account is down. Keep getting message to log in with password, but not excepting it. Advice please

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Re: blueyonder account down

Is this when accessing the account via VM webmail or using a third party email app?

If the latter what, if any, error message do you get via webmail?  https://mail2.virginmedia.com/

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Re: blueyonder account down

Both. I can log into my wife email with no problem, but not mine. Web mail is saying not available at present try again in an hour our ring 150

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Re: blueyonder account down

That message most likely means that your email address has been locked by the VM security team due to activity they deem suspicious.

The VM Forum Team should be able to help you with this. However, it may be Monday before they reach this thread. They will post here when the do reach it.

Whilst waiting it is worth trying to change the account password.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Re: blueyonder account down

I have changed my password and I can log into my account, but not into emails

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Re: blueyonder account down

Ok, you will need to wait for the Forum Team to help you further.

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Re: blueyonder account down

Hi ibbotson,

 

Thanks for posting, I'm sorry you're not able to log into your email account.

 

I've popped you over a private message so I can take a closer look at this for you.

 

Alex_Rm

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