Virgin Media Community

[brassed01]

Because of being bombarded with spam I have taken out a new contact address but now want to block all incoming mail to the old address. Have tried a filter but emails still get through.

[用心棒]

It would be helpful to see the rule. 

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[brassed01]

One thing I did find which surprised me was that I had accumulated about 100 "Contact addresses" belonging to the Spam and Junk emails even though I had deleted them unread. I have deleted those addresses which seems to have reduced the volume coming through. Had got out of the habit of clearing out some of those folders.  

[Graham_A]

@brassed01 You can easily resolve the collected email addresses issue by logging into your VM mail webmail page https://mail2.virginmedia.com/ and go to settings > email > and remove the ticks from the automatically collect email address options.

[用心棒]

The reduction in spam is not unexpected as I recently found that adding an email address to your address book does now stop its identification as spam. I wonder how many more users are seeing spam due to the automatic collection of email addresses?

[用心棒]

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@用心棒 wrote:

The reduction in spam is not unexpected as I recently found that adding an email address to your address book does now stop its identification as spam. I wonder how many more users are seeing spam due to the automatic collection of email addresses?

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Correction… AFAICS entries in any address book but  Collected Addresses will result in the sender's emails not being flagged as spam; so the reduction in spam would be unexpected.

[coenoby]

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@brassed01 wrote:

but now want to block all incoming mail to the old address. Have tried a filter but emails still get through.

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You never replied to 用心棒 's post suggesting you should let us see the rule you are using so we cannot really offer much advice.

However, one thing you need to bear in mind is that the filter rules in VM Webmail are only applied to messages coming in to the Inbox.

That means that even if your rule was working perfectly and blocking every message coming into your inbox, the account would still be getting messages arriving in the Spam folder. (Possibly that's what you are seeing.)

To complete the blockade you need either to have your Spam settings set to "Reject All SPAM messages" (probably the most reliable way) or set to "Flag a message as SPAM but deliver to Inbox".  The latter setting should then allow your filter rule to work on your spam messages.

There is also an option "Turn off all SPAM filtering" but knowing  the idiosyncrasies of how VM deals with potentially "spoofed" email, I would not be 100% certain that the VM system would not still send the odd email into the spam folder.

Coenoby

[brassed01]

I found I could take out a new account with a different address, then use that for billing etc. Hoping I could the delete the old account, but now find it has to stay. Also my mobile account is tied to it. Just wondered if I could block everything coming into the old account.

[用心棒]

Try the following filter rule which will continue to keep emails from Virgin Media in your Inbox but will move all others out to a temporary holding folder:

When satisfied the rule is working as intended, i.e. only emails from Virgin Media are staying in your Inbox, consider changing the temporary holding folder to Trash.