been locked out of ntlworld email for 17 days

[flyinggate3]

Despite contacting Virgin on 3 occasions I'm still locked out.  I spoken to 3 different  members of staff who haven't been able sort it out.  I have been promised that I would be contacted in 24 hours on 2 occasions but that didn't happen.  Made a complain via their website which seem to be ignored.  

I haven't found no way to speak to a human to get answers where they are at solving my problem. 

To stay polite  I would say I'm disappointed

Has anyone got advice

[Adri_G]

Hi, flyinggate3.
Thank you for taking the time to join our help forums and make your first post, a warm welcome on board! 🙂

We're sorry to see you're having issues with your email account and how you feel about the help received from our call team previously in regard to this, thankfully you're at the right place as we can gladly assist with resolving those.

Also, as you've explained there is also a complaint raised due to this we'll be eager to have a look into this and sort things where we can.
To do that I'll need to send you a private message here shortly.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.