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Carl22
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attempting to install icloud email account

No Joy when i attempt to install a icloud email account onto my desktop, after numerous goes told to contact ISP

tried manual set up, used apple app dedicated password

account is live on my phone

 

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Alex_RM
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Re: attempting to install icloud email account

Hi Carl22,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for the late reply and to hear you're having some issues setting up and email client.

 

If you've not been able to get this sorted since posting you may find some help here

 

Alex_Rm

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Anankha
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Re: attempting to install icloud email account

Can you confirm the problem is with adding your iCloud email to Windows/Mac or adding your Virginmedia account to your iPhone?
If iCloud then Virginmedia’s mail settings won’t have any affect on that as they’re not the email provider - Apple is. If you’re experiencing problems with your VM broadband or Mobile settings & the iCloud account is indicating this is the cause of your problem then let me know the following:

Which email app/program are you using?
If Windows Mail did you all the app to set up the account for you or did you create it manually?
Have you turned on 2-step authentication in your Apple ID account? If yes did you create an app specific password which is entered instead of the account password?
Is there any error message when you sync the account?
Do you use any antivirus software?

My Broadband Ping - VM Home
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Carl22
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Re: attempting to install icloud email account

Anankha, thanks for reply

attempting to add icloud e-mail account to my windows 10 laptop (outlook)

tried auto set up and manual set up

used to -step authentication and specific password options

no error message

antivirus is Virgin F Secure

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Anankha
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Re: attempting to install icloud email account

Is iCloud email now working? If not then is there any error message?
I had to create an app specific password to use iCloud, the auto setup worked best but I still needed to enter the app specific password. I use the inbuilt Mail app.

My Broadband Ping - VM Home
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