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account hacked

Hi I have complained about my account being hacked several times and still no joy? someone is using my account to create new emails which i cant delete them because every time i try it wont let me ,whats going on VM? is this what i pay over a hundred pound a month for !!

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Message 2 of 9
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Re: account hacked

Hello

Due to nature of your query and the seriousness of it.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 3 of 9
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Re: account hacked

thank you for your help 

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Message 4 of 9
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Re: account hacked

Thanks for the post Goti.

 

Have you already reset the password of your My Virgin Media account? 

 

Did you already create a primary email on this account? 

 

Thanks, Emily.

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Re: account hacked

Hi

yes i have reset my passwords but theses other emails made by someone else are not mine I am the only one that has my account details and  VM i have tried many times to delete but cant its rather frustrating someone else using my account

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Message 6 of 9
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Re: account hacked

i can send you screen grabs of the unauthorised email and the page i get when i try to delete them 

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Re: account hacked

Thanks for confirming I'll pop you over a private message so we can pass security and look into this.

 

Thanks, Emily.

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Message 8 of 9
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Re: account hacked

still no joy with this???????????

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Message 9 of 9
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Re: account hacked

Hi Goti,

 

I am sorry to hear you still have the same issue, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 


Regards

 

Paul.