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accessing virgin.net email with avast

I am not able to access my @virgin.net email account while using Outlook 2010.

I use AVAST PREMIUM SECURITY and have the following set up in Outlook Accounts:

Incoming mail server  pop3.virginmedia.com
Outgoing mail server  smtp.virginmedia.com
Incoming server (POP3) - 110 and
Outgoing server (SMTP) - 465
Encrypted connections SSL

I cannot retrieve my messages.  Why not please?

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Message 2 of 15
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Re: accessing virgin.net email with avast

Hello

Please do not double post will only just add confusion, I have replied to you other post.

https://community.virginmedia.com/t5/Email/Outlook-2010-not-receiving-virgin-net-with-AVAST-PREMIUM/...

Regards Miike

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Re: accessing virgin.net email with avast

I could not find the original one as having been posteed

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Message 4 of 15
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Re: accessing virgin.net email with avast

Couldn't you? Well if you click on your profile name you will see a list of all your posts.


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Re: accessing virgin.net email with avast

Well thanks - problem sorted now
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Message 6 of 15
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Re: accessing virgin.net email with avast

We saw.


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Message 7 of 15
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Re: accessing virgin.net email with avast

However HowardML it now constantly asks on opening Outlook with an

Internet Security Warning
The Server you are connected to is using a security certificate that cannot be verified.
A certificate chain processed but terminated in a root certificate which is not trusted by the trust provider.

I can View and Install the certificate - which I do but I continue to get the same warning every time I open Outlook even though I check YES to continue using the server.

How do we solve this problem?

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Message 8 of 15
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Re: accessing virgin.net email with avast

Still looking for some help on this issue please?

Thank you

Paul

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Message 9 of 15
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Re: accessing virgin.net email with avast

You should really be talking to Avast support about this. Seems to be a recurring problem with the Avast/AVG empire over the years.

Start here -

https://support.avast.com/en-gb/article/91/

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Message 10 of 15
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Re: accessing virgin.net email with avast

Yes thanks - already have spoken with Avast and we have been through this route already.  They have said it is your root certificate that is not valid or something like that as I mentioned earlier in this thread.  That is a) beyond their control and b) in virginmedia's remit to correct.  I will try this again though to prove a point but if I hear you correctly what you seem to be saying is that because I use a mailshield that digs deeper than the immediate first level of validation of an SSL that this is somehow my fault that second or subsequent tiers are not verified?  That simply does not somehow sound right.

Paul

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